{"id":1525,"date":"2020-08-31T15:49:58","date_gmt":"2020-08-31T19:49:58","guid":{"rendered":"https:\/\/www.abijustice.org\/legalexperts\/?page_id=1525"},"modified":"2023-12-06T15:06:10","modified_gmt":"2023-12-06T20:06:10","slug":"deescalation-tactics","status":"publish","type":"page","link":"https:\/\/www.abijustice.org\/legal-professionals\/challenges-strategies\/deescalation-tactics\/","title":{"rendered":"Deescalation Tactics"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1601656051708{padding-top: 60px !important;padding-bottom: 30px !important;}”][vc_column width=”1\/4″][vc_separator][vc_wp_custommenu nav_menu=”31″][\/vc_column][vc_column width=”3\/4″][vc_text_separator title=”Tips to Prevent or De-Escalate Anxious\/Aggressive Clients” color=”custom” accent_color=”#11ae4b” css=”.vc_custom_1601656141355{padding-bottom: 20px !important;}”][vc_column_text]People with cognitive disabilities may become angry or hostile when they are under stress. It is important to remember individuals may have little or no control over their behaviour due to the nature of their disability. Using these de-escalation strategies will help you respond to these situations in the safest, most effective way possible.<\/span><\/p>\n

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Be empathic and nonjudgmental<\/b><\/h2>\n

When a client says or does something you may perceive as bizarre or unreasonable, try to be empathetic.\u00a0\u00a0<\/span><\/p>\n

Keep in mind that whatever the person is going through, it is likely the most important thing in their life at the moment.<\/i><\/b><\/p>\n

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Respect personal space<\/b><\/h2>\n

Stand three feet away from a person whose behaviour is escalating. Personal space will decrease a person\u2019s anxiety and will remind them you are not there to impose authority.<\/span><\/p>\n

If you must enter someone\u2019s personal space for any reason, explain your actions so the person feels less confused and frightened.<\/i><\/b><\/p>\n

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\u00a0Use non-threatening and non-verbal communication<\/b><\/h2>\n

The more a person becomes agitated, the less they are able to listen. Be mindful of your gestures, facial expressions, movements, and tone of voice.\u00a0<\/span><\/p>\n

Keeping your tone and body language neutral will go a long way toward defusing a situation.<\/i><\/b><\/p>\n

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\u00a0Focus on feelings<\/b><\/h2>\n

Your client\u2019s feelings can be as important as the facts in the case. <\/span><\/p>\n

Watch and listen carefully for the person\u2019s real message. Supportive statements such as, \u2018This must be very scary,\u2019 will let the person know that you are empathetic to their situation.<\/i><\/b><\/p>\n

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\u00a0Avoid overreacting\u00a0<\/b><\/h2>\n

Remain calm, rational, and professional. While you can\u2019t control a person\u2019s behaviour, how you respond to their behaviour can have a direct impact on whether the situation escalates or defuses.\u00a0<\/span><\/p>\n

Positive thoughts such as, \u2018I can handle this,\u2019 and \u2018I know what to do,\u2019 will help you maintain your own rationality and calm the client down.\u00a0<\/i><\/b><\/p>\n

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\u00a0Ignore Challenging Questions<\/b><\/h2>\n

Answering challenging questions often results in a power struggle. When a person challenges your knowledge or competence, redirect their attention to the issue at hand. Ignore the challenge, but not the person.\u00a0<\/span><\/p>\n

Bring their focus back to how you can work together to solve the problem.<\/i><\/b><\/p>\n

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\u00a0Set Clear limits\u00a0<\/b><\/h2>\n

If a person\u2019s behavior is aggressive, defensive, or disruptive, give them simple limits such as <\/span>\u201cThat\u2019s not allowed in a courtroom,\u201d<\/span><\/i> or <\/span>\u201cYou may not get bail if you say that,\u201d\u00a0<\/span><\/i><\/p>\n

A person who is upset may not be able to focus on everything you say. Speak in clear language and offer the positive choice when possible.<\/i><\/b><\/p>\n

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Allow silence for reflection\u00a0<\/b><\/h2>\n

We\u2019ve all experienced awkward silences. While it may seem counterintuitive to let these moments occur, they can give a person with brain injury a chance to process and reflect on information they\u2019ve received, what\u2019s happening, and how they can proceed.\u00a0<\/span><\/p>\n

Silence can be a powerful communication tool.<\/i><\/b><\/p>\n

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Allow time for decisions when possible\u00a0<\/b><\/h2>\n

When a person with a brain injury is upset, they may not be able to think clearly. Give them a few moments to think through what you\u2019ve said.<\/span><\/p>\n

People with brain injury often need a longer time to process information.\u00a0 Allow extra time for your client to understand the situation and calm down.<\/i><\/b><\/p>\n

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[vc_row full_width=”stretch_row” css=”.vc_custom_1601656051708{padding-top: 60px !important;padding-bottom: 30px !important;}”][vc_column width=”1\/4″][vc_separator][vc_wp_custommenu nav_menu=”31″][\/vc_column][vc_column width=”3\/4″][vc_text_separator title=”Tips to Prevent or De-Escalate Anxious\/Aggressive Clients” color=”custom” accent_color=”#11ae4b” css=”.vc_custom_1601656141355{padding-bottom: 20px !important;}”][vc_column_text]People with cognitive disabilities may become angry or hostile…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1521,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1525","page","type-page","status-publish","hentry"],"yoast_head":"\nDe-escalation Tactics - ABI Justice - Legal Experts<\/title>\n<meta name=\"description\" content=\"De-escalate tactics. 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